TERMS AND CONDITIONS
1.1 Papiopad is a registered trademark of Produvation B.V. The general terms and conditions apply to all agreements regarding online orders between Produvation B.V. and the customer.
1.2 Produvation B.V. has the right to change these terms and conditions and the content of its website at any time.
1.3 By placing an order, every customer declares, without reservation, to agree to the terms and conditions.
2 PRICES AND OFFERS
2.1 The prices mentioned in the articles are in euros, including VAT. Shipping costs are not included in the mentioned prices. The shipping costs can be zero (€ 0).
2.2 Produvation B.V. is not liable for the consequences of typing, typing and / or programming or program errors in its website. No rights can be derived from incorrect price information.
2.3 Offers are only valid while stocks last and during the specified term.
3.1 Payment takes place via the payment methods offered on the website.
You can choose from the following payment methods here:
a) Payment in advance (bank transfer) via bank transfer or giro transfer.
b) iDeal: if the customer uses internet banking, payment of the order can be arranged electronically in this way.
3.2 Payment of the order is always entirely in advance. The order will only be sent once payment has been made in full.
3.3 If the payment is not made within 8 days, the order will be canceled.
4 SHIPPING COSTS
4.1 The shipping costs within the Netherlands are nil (€ 0) for orders of € 40.00 or more per order and € 4.25 per order for orders up to € 40.00.
4.2 When exchanging / returning, the shipping costs of returning these items are for the account of the customer.
4.3 Produvation B.V. take care of the shipping costs of the resend item once.
5.1 Produvation B.V. outsources the home delivery of orders to a package delivery service.
5.2 Produvation B.V. strives to send orders within 1 working day after receipt of payment.
5.3 Produvation B.V. will do everything possible to deliver accepted and paid orders as quickly as possible. If the delivery is delayed – be it temporarily out of stock, or for other reasons – or if an order cannot be executed or only partially, the customer will be notified. In that case, the customer has the right to cancel the remaining order in writing or verbally.
Produvation B.V. has a legal delivery time of 30 days. If the customer has not received the order within this period, he can cancel the purchase free of charge.
5.4 Produvation B.V. is not liable for any damage that the customer may suffer because the order has been delivered to a home address incorrectly specified by the customer.
6.1 It is possible to cancel an order if this happens within 24 hours after the order has been placed and if the order has not yet been sent. You can report this cancellation by e-mail or by telephone.
6.2 When canceling a paid order or an item from an order, the following administration costs will be charged to the customer:
a) € 0.50 when canceling an item from an order.
b) € 1.00 when canceling an entire order.
Unpaid orders can be canceled free of charge within 24 hours.
7 EXCHANGE AND RETURN
7.1 If an item does not meet the customer’s expectations, there is the option of exchanging or returning the item. Only unused items, in original packaging, can be returned.
7.2 The postage costs as well as the shipping risk for return shipment are for the account of the customer.
7.3 Articles, which have been discounted with a 50% discount or more, cannot be exchanged / returned.
7.4 The following conditions apply to returns and / or exchanges:
a) After delivery of the order, the customer has 14 working days to exchange or return the items. After this period, the purchase can no longer be canceled and is final.
b) The goods must be in their original condition, i.e. unused, and must be returned in proper packaging.
c) The return voucher must be fully completed and sent with the return shipment.
You can download and print the return voucher here.
d) Insufficient or unstamped returns are not accepted by us, regardless of the reason for the return.
e) When exchanging an item, Produvation B.V. one-off shipping costs of the new item to be sent for its account.
f) When returning, in case the purchase of 1 or more items is dissolved, after receipt by Produvation of the unused items in their original packaging, the amount to be received (excl. shipping costs) will be transferred to the customer within 30 days or sooner if possible.
RETURN ADDRESS: Produvation B.V. – Hooikade 13 – 2627AB – Delft – The Netherlands.
8.1 Produvation B.V. strives to deliver all items from stock. However, it may happen that an item is temporarily out of stock or that it is sold out. We will inform the customer of this z.s.m. In this case the customer has the right to cancel the order without costs. Produvation B.V. will in this case arrange for reimbursement.
9 WARRANTY AND LIABILITY
9.1 Produvation B.V. guarantees that the items to be delivered meet the usual requirements and standards that can be set and are free from any defects.
9.2 The under 9.1. said guarantee applies for a period of 1 month after delivery.
9.3 The customer receives from Produvation B.V. as proof with regard to the guarantee. proof of purchase.
9.4 If the delivered articles do not meet the usual requirements and standards, the customer will return these within a reasonable period of time, or, if return is not reasonably possible, Produvation B.V. giving written notice of the defect. At the option of Produvation B.V. it will replace the item or arrange for repair. In the event of replacement, the customer undertakes to replace the articles to be replaced by Produvation B.V. to return and the ownership thereof to Produvation B.V. to provide.
9.5 The aforementioned guarantee does not apply if the defect has arisen as a result of improper or improper use or if, without written permission from Produvation BV, the customer or third parties have made changes or have tried to make the product or have used it for purposes for which the item is not intended.
9.6 Produvation B.V. is only liable for the reimbursement of the purchase amount or repair or replacement of the item in the event of a defect in the item. Produvation B.V. is not liable for any consequential damage.
9.7 The provisions in these general terms and conditions, regarding guarantee, are without prejudice to warranty claims under the law, all taking into account the provisions in these General Terms and Conditions and the agreement, including the nature and quality of what has been sold to the customer. and delivered.
9.8 If the producer of the defective article is liable for damage, then the liability of Produvation B.V. limited to repair or replacement of the item, or repayment of the purchase amount.
9.9 Without prejudice to the above, Produvation B.V. not liable if the damage is due to intent and / or gross negligence and / or culpable action, or through improper or improper use of the customer.
9.10. The limitations of liability for direct damage included in these conditions do not apply if the damage is due to intent or gross negligence of Produvation B.V. and / or his subordinates.
The consumer data is included in the customer base of Produvation B.V. We use consumer data exclusively for the performance of the agreement, responsible customer management, risk management and for marketing purposes. Consumer data is stored for a maximum of 2 years after the last contact or purchase. You can view, change, transfer or forget your data by sending an email to firstname.lastname@example.org. We do not provide any information to third parties that could thereby affect the privacy of the customer.
If the customer no longer wishes to receive commercial offers, this can be passed on to us by e-mail at email@example.com.
11 COPYRIGHT IMAGE AND TEXT MATERIAL
It is not permitted, without written permission, to copy, save, publish, reproduce or otherwise use text and / or image material. In the event of a violation, legal proceedings will follow.
Questions, complaints and comments:
Our contact information:
Hay quay 13
Phone from the Netherlands 085 4011932
Phone from Belgium 0031 85 4011932
Chamber of Commerce. 28096545
Rabobank Bank account number / IBAN number: NL90 RABO 0310 0425 42
n.v. Produvation B.V.
Swift address / BIC code is: RABONL2U
These General Terms and Conditions have been filed with Chamber of Commerce in Alkmaar.